Terms and Conditions Definitions
“We”, “our” and “us” – Axed Ltd (aka Axed)
“You”, “Customer” – The individual who has made the booking on behalf of themselves or their party
“Group” “Party” “Event” – All the customers within your group
“Venue”, “Site” – The location of Axed
“Booking Confirmation” – Details of your booking and associated terms with pricing and payment information.
“Contract” – Booking Confirmation
It is assumed that you are the main point of contact for your group and that all correspondence will take place between you and us. It is your responsibility to relay the necessary information to all members of your party.
These conditions shall form the basis of the agreement for your booking and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or whether implied by law. No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of Axed Ltd.
Bookings, Cancellations and Refunds Policy
All bookings are non-refundable. For groups up to 6 customers, we require immediate and full payment at the time of booking. For groups of over 6 customers we require a 25% deposit to be paid to reserve your booking. Full payment must be made 3 days prior to your booking date. If full payment is not received, we reserve the right to cancel your booking with any paid deposit non-refundable. Payment is non-refundable if you are not able to attend the date and time confirmed at the time of booking.
All bookings are non-transferable, except at the discretion of Axed. Only in extenuating circumstances will bookings be considered for transfer and where at least a minimum of 48 hours notice of request is given via email.
The time, date and location of your booking cannot be altered, however if you require an alteration, please contact us and we will do our best to accommodate you. Once a booking has been made, amendments can only be made with prior agreement from us.
We will take all reasonable efforts to ensure that Axed operates effectively. A minimum of six players is required for each lane session, except at the discretion of Axed. Session times that are not filled by the minimum number of players may be rescheduled or cancelled. If this is the case, you will be contacted to arrange an alternate date and/or time.
Axed reserves the right to transfer your booking date and/or time due to operational or unforeseen circumstances. If we are unable to transfer your booking to an alternative date and/or time, we reserve the right, in our absolute discretion, and with or without prior notice, to cancel your session.
In the event of such cancellation, Axed will fully refund any customer whose booking is cancelled, but otherwise shall have no liability whatsoever, including liability for travel expenses or any other out of pocket expenses, in respect of the cancellation.
We reserve the right to cancel your booking with full refund in the unlikely event that we are unable to complete your booking and which cannot be transferred to another date and/or time.
In the unlikely event that our site terms and/or availability for your group changes after your booking is confirmed, we will do our best to ensure that your event is rescheduled. If we are unable to make an alternative arrangement to your booking you will be given a full refund for that part of your booking. Alternatively gift vouchers can be offered to the equivalent value of your booking.
In any event, we shall not be liable for any delays or any failure to perform any of our obligations under these conditions, caused by any factor beyond our reasonable control, including but not limited to acts of terrorism, natural disasters, poor weather conditions and the declaration of war.
After a booking has been made you will be sent a booking confirmation with details of your booking session including payment confirmation, date of the event, number of participants, payment and all other details relevant to the booking. It is your responsibility to check that the details on the confirmation are correct and you must advise Axed of any inaccuracies within 24 hours of making the booking.
Upon confirmation of your booking you will receive a booking reference number. In making a booking with us, acceptance of our booking terms and conditions is understood and in the case of group bookings, that the person making the booking is responsible for making all members of his or her group aware of these conditions.
Gift Vouchers may be purchased and used to cover part or the full amount of a booking to the equivalent value of the Gift Voucher. Once purchased, Gift Vouchers must be used with the 6 month expiry date. Expiry dates cannot be extended except at the discretion of Axed Ltd.
Promotional codes and discounts must be used at the time of purchasing a session through the booking system. The stated promotion will then be applied to your booking. Promotions cannot be applied to bookings after they are purchased. Unless stated otherwise, discounts cannot be combined or used in conjunction with any other offer. Promotional codes cannot be applied to the purchase Gift Vouchers.
Each customer is responsible to determine if they are fit to safely take part in Axe Throwing. Axed Ltd is not qualified to determine this, however we can advise on the physical requirements of the activity. Please seek medical advice prior to your session to ensure you are physically fit enough to participate.
We reserve the right to refuse play on the day of your event without refund if you or any of your party are deemed by our staff to be physically unfit to play due to injury, illness, or any other condition which we believe is unsafe. Please contact us in advance if you have any concerns about the health or fitness of any member of your group.
Players must be aged 10 years or older. We reserve the right to refuse players who do not meet these requirements, without refund. Anyone under the age of 18 is required to be accompanied by a responsible adult at all times when engaging in any Axed event. The responsible adult must sign and confirm that they will take responsibility for the agreed under 18 at all times whilst in the venue.
All prices quoted by us are accurate at the time of booking. We reserve the right to demand extra payment for any additional charges owing to a change in booking once it has been confirmed to reflect extra costs incurred in transfers, group booking costs and administration.
Arrival at the Venue
All players should arrive at the venue no less than 15 minutes prior to your session start time. Please be aware if you miss your scheduled start time you will not be eligible for a later booking or refund. If you are not at the venue upon check-in for your pre-booked time our team will try to contact you.
Axed will prioritise all customers against their booking times and never allow late running customers to have an impact on later start times.
Axed is not responsible for factors out of its control, for example; late running commuter services, traffic or parking difficulties (this is not an exhaustive list).
Health & Safety
The safety of all our customers and teams is paramount to us. Your party must comply with all instructions given relating to your event from a member of the Axed team. We will take sufficient steps to ensure so far as is reasonably practicable, that your session will at all times be safe and without risk to health. As a result, you will be asked to sign disclaimer forms prior to commencement of your event. Customers must wear appropriate loose clothing including closed toe shoes to participate.
When visiting Axed you are expected to behave in a respectful manner towards the Venue and other people around you. Axed have the right to terminate, without notice, your game and ask you to leave the premise if your behaviour is considered unacceptable by a member of staff. This includes but is not limited to vandalism, violence, abusive behaviour, discrimination or any other act that is deemed inappropriate. If such an incident occurs, you will not be entitled to any refunds.
We reserve the right to refuse play on the day of your event with no refund if you or any of your party are believed to be under the influence of alcohol or drugs. Axed does not accept any liability for any accidents that may be caused if you or any of your party are under the influence of alcohol or drugs.
We reserve the right to stop play and terminate your session with no refund if you or any of your party do not follow instructions from any member of the Axed team. We accept no liability for any damage caused by any member of your group and will seek to claim compensation as a result of your actions.
We reserve the right to stop your session without a refund if we feel that the safety of anyone in the site at at risk.
Our Website & Brochures
The descriptions and illustrations on any of our literature including our website are given as approximate representations only and given in good faith. In using our website, you agree to the following:
We do not guarantee that our websites will operate error-free or that this website and its server are free of computer viruses and other harmful material. If your use of the website or the material results in the need for servicing or replacing equipment or data, we accept no responsibility for those costs.
Our website may contain links to third party websites. These links are provided as a convenience to you and not as an endorsement by us of the contents on such third party websites. We are not responsible for the content of linked third party sites and do not make any representations regarding the content or accuracy of materials on such third party websites. Accessing linked third party websites is done at your own risk.
By giving us your personal details you consent for these to be used as necessary in processing your booking and complying with legal requirements. We may also use your details to send you special offers and company related marketing material. Should you not want to receive these, please tell us. CCTV is in constant use throughout the venue to ensure the safety of everyone. CCTV evidence will be used to where necessary to support any incidents and will be kept for a minimum of 31 days.
Photography & Video
When making a booking with us, you agree that all images and videos taken of you and your group are the exclusive property of Axed and may be used for promotional activities online and in print. If you do not wish us to use these images and videos, please notify us before the day of your event.
These terms and conditions are in place to ensure the smooth running and enjoyment of your event. They are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.
The following general conditions shall apply:
These conditions are personal to you and your group. You or your group shall not assign, transfer or charge your rights and responsibilities under these conditions or any of them, without our prior written consent.
The provisions of these conditions are severable and distinct from one another and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired.
The headings in these conditions are for convenience only and do not affect the interpretation of the agreement.
For the avoidance of doubt nothing in these conditions shall confer on any third party any benefit or the right to enforce any provision of these conditions.
We reserve the right to make changes to these Terms & Conditions as necessary.